Equine Treatment Terms
- Under the Veterinary Surgeons (exemptions) order 2015 rehabilitative (post injury/ operative) physiotherapy may only be carried out under approval from a veterinary surgeon
- Maintenance treatments for healthy animals do not require veterinary surgeon referral
- In the event of any injury, disease or potential new pathology, the treatment will be stopped and the horse referred back to the vet
- Award Equine Physio reserves the right to refuse physiotherapy treatment if the animal requires veterinary treatment prior to physiotherapy or if they are considered a danger to the physiotherapist. A full charge will be applicable
- If you are claiming for physiotherapy treatment through your insurance company, please ensure that the treating vet and insurance company has authorised physiotherapy. Payment terms are still be applicable.
Payment Terms
- Once a quote has been confirmed and accepted, you agree to follow the terms as outlined in the payment terms
- All fees must be paid in full on the day of the consultation, or prior, unless agreed otherwise
- Payment charges are agreed and accepted by you, once an appointment has been schedule
- Payment is accepted by cash or bank transfer, details for a bank transfer will be detailed on the invoice
- Any invoices not paid after a reminder (sent 5 days following the initial invoice sent) will be liable to an additional 5% charge per week not paid
​
Cancellation
Cancellation of an appointment more than 48 hours in advance will not incur charges, with a cancellation within 48 hours of the scheduled appointment this will incur a full charge of the appointment (minus the call out cost). An appointment is only declared cancelled upon confirmation from the physiotherapist.
If due to an event of an emergency, cancellation is requested less than 48 hours prior to the appointment, prior charges may be waived, depending on the severity of the event and at the discretion of Award Equine Physio
Obligations to you (Equine Physiotherapy)
- Unless agreed otherwise, you will be sent a complete report following the session within 7 days of the appointment
- Observe and abide by RAMP, CSP and HCPC code of conduct
- Ensure professional insurance and membership is up to date and valid
- Employ reasonable health and safety measures with regards to the animal being treated
- Treat owner and equine with respect, compassion and care, this may mean that steps are taken to relax the horse prior to treatment
- We will communicate any changes to timings on the day of appointment, we will try our best to remain on time, but due to the nature of work, there may be times that timings will change
Your obligations (Equine Physiotherapy)
- With booking of an appointment, you are agreeing to the terms of business.
- You confirm that you are the legal owner/ loaner of the horse and all the information provided is correct
- Whilst every care is taken of the animal undergoing treatment, all horses receive treatment at their owner’s risk
- Ensure that the working area is safe and dry, and the animal is fully prepared
- Take full responsibility in declaring and warning the physiotherapist against potential dangerous or harmful behaviours which may be elicited by the animal
- Take precautions when handling your animal, Award Equine Physio does not accept any liability to you during the treatment
- Pay charges as outlined in the payment terms
Obligations to you (Rider Physiotherapy)
- Unless agreed otherwise, you will be sent a complete report following the session within 7 days of the appointment
- Observe and abide by CSP and HCPC code of conduct
- Ensure professional insurance and membership is up to date and valid
- Discuss assessment and treatment plan prior to commencing treatment
- Respect your privacy, both with regards to treatment and ensuring your information remains confidential
- We will communicate any changes to timings on the day of appointment, we will try our best to remain on time, but due to the nature of work, there may be times that timings will change
​
Your obligations (Rider Physiotherapy)
- With booking of an appointment, you are agreeing to the terms of business.
- You confirm that you are over 18 years of age, if under 18 years of age, your parents will need to book the appointment on your behalf and be present through the session
- Ensure that the working area is safe, dry, warm and private
- Inform the physiotherapist of any changes in your health or condition
- Please wear appropriate clothing; ideally shorts and a strapped vest top.
- Pay charges as outlined in the payment terms
​
Complaints
Our aim if to provide a professional, honest and holistic service. If you are not happy with the service provided or have a complaint related to Award Equine Physio, please contact the company director, Alice Walker, onawardequinephysio@gmail.com
​
By accepting an appointment with Award Equine Physio, it is implied that you accept these Terms and Conditions
These terms and conditions may be reviewed and change periodically